Baggage Claim Officer



• Perform Baggage Claims section efficiently in accordance with company policies, procedures abd fully complying with authority regulations.
• Coordinate with Baggage Service section at every operational station to finalize all pending baggage irregularity cases effectively.
• Provide suggestions in order to improve Baggage Services and Claims in terms of Quality, Safety, Security, Efficiency and customer satisfaction.
• Ensure the confidentiality of all information regarding the company and work, ensure the security of valuable documents.
• Correspondence with passengers and Customer Relations Management department (CRM) in regard to baggage irregularity cases
• Handle all baggage compensation by using information through WorldTracer Management System.
• Determining the amount of final compensation to passenger by balancing the delegation of authority and passenger satisfaction.
• Update the claims status to the passenger until the case is finalized.
• Saving the company expenditure by identify fraudulent claim and declining diplomatically.
• Notice the airline partners by sending Proration Notice in order to make the reimbursement.
• Attending meeting on division matters for continuous service enhancement.
• Communicate with other departments and airline partners to ensure smooth services.
• Coordinate and negotiate with airline partners in terms of baggage compensation and long term preventive plans of baggage irregularity.
• Carry out all concerned duties regarding Quality, Safety & Security required by company.
• Manage personnel-related issues in division/department and implement occupational health & safety environment practice in order to prevent accident to employees in workplace.
• Perform any tasks assigned by superior


• Bachelor Degree in any field
• Must be fluent in both spoken and written English.
• Good command of computer literacy
• Good healthy and ability in the workplace as required by changing program conditions and requirement
• Strong communication and interpersonal relationship skill
• Leading and supervision skills
• Ambitious and energetic
• Teamwork and flexibility
• Good problem solving
• Ability to work under pressure
• Ability of work shifts
• Ability to extend working hours without prior notice
• Work Office: Suvarnabhumi Airport



  • ปริญญาตรี
  • ประสบการณ์: ไม่เคยมีประสบการณ์

General Skills

  • การสื่อสาร
  • ความเป็นผู้นำ
  • การแก้ไขปัญหา
  • การทำงานเป็นทีม
  • ทำงานภายใต้การกดดัน

Spoken Languages

  • อังกฤษ (Advanced)

Written Languages

  • อังกฤษ (Advanced)


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