Assistant CS Manager - Claim Executive



Managing subscriptions is often complex and time consuming. Karger Libri, the leading Swiss subscription agency, offers solutions to reduce the work and costs involved in subscription administration. We internationally service journals, e-journal, eBooks and various databases to the libraries.

Responsible for Print claim and online statistic
Job Description
1) Work with Lial program to investigate claim issues
2) Communication with publishers: Emailing to reply and record the correspondences and status e.g. send prove of payment, check order confirmation, etc. (approx. 500 replies /month)
3) Prepare and submit delivering status report to the customers 24 client / month
4) Responsible to investigate and handle claim issues
5) Support to request for Online Statistic from the publishers and arrange to submit to the customers.
6) Occasionally site visit and other problem solve by request.


Knowledge and Skill Qualifications:
- Excellent in communication in English – Ability to communicate effectively and build trust
- Proficient user of MS Office, willing to learn and work with Lial program
- Interested in technology and IT service
- Negotiating skill and inter-personal skills
- Adaptable and willing to learn new things.
- Service minded with an ability to work under pressure and time frame
- Bachelor's Degree in any related fields.
- Knowledge in German language is an advantage.



  • ประสบการณ์: ไม่เคยมีประสบการณ์

General Skills

  • การสื่อสาร
  • การแก้ไขปัญหา
  • ความรับผิดชอบ
  • รักงานบริการ

Spoken Languages

  • อังกฤษ (Intermediate)

Written Languages

  • อังกฤษ (Advanced)
  • ไทย (Basic)

Computer Skills

  • Internet / Email (Advanced)
  • Microsofe Office (Advanced)


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