Dextra Asia Co., Ltd. is looking for its IT Specialist.
Reporting to the ITS Supervisor, your role will be to provide IT support for Dextra’s Bangkok office. You will work with users in multiple departments such as Sales, Logistics, Accounting, Human Resources, etc. Your technical skills and attention to detail will ensure that the office’s 80 computers operate smoothly.
Tasks as IT Specialist for Dextra Asia
Day-to-day IT helpdesk
Record user requests received by phone, email, and walk-in.
Inform supervisors of incoming request, escalate VIP users’ requests.
Provide 1st level support to users.
Confirm the issue with the affected user, categorize the ticket.
Prioritize issues, and ensure that your tickets can be resolved within the SLA.
Search internal knowledge base for solution to known issues.
Manage directly all tickets for Dell desktop and laptops, Windows 7, Office 2013, Adobe suite, AutoCAD, SolidWorks, and Ricoh printers.
Escalate tickets for ERP, Business Intelligence, Reporting, and SharePoint to the IS team.
Escalate tickets for Network, System, Active Directory, Office365 to the IT team.
Keep users updated daily on the progress to resolve their issues.
Confirm issue resolution with the user, mark the ticket as resolved.
Submit new knowledge base articles for review by your supervisor.
Day-to-day computers management
Manage directly the setup of Dell desktops and laptops, using Dell K2000 imaging system.
Manage directly the rotation of Dell desktops and laptops between users, using Dell K2000 imaging system.
Manage directly the setup of Windows 7, Office 2013 and other applications, using Dell K1000 deployment system.
Manage directly the setup and transfer of user profile and application settings, using Dell K1000 deployment system.
Conduct quarterly preventive maintenance on all Desktops and Laptops, using Dell K1000 scripting & inventory system.
Prepare for your supervisor reports on quarterly maintenance status and issues found.
Age: 25 - 35 years old.
Education: Bachelor’s Degree in Engineering or related fields.
Analytical mind and Service Oriented
Passion for IT and willing to learn more
Requires a Bachelor’s Degree in Computer Science/Engineering or related fields and 2-3 years of experience in the field or in a related area
Strong knowledge of the following is required:
Windows 7 in domain environment
Microsoft Office 2013 in Office 365 environment
Dell desktop and laptop hardware
Inventory and deployment tools such as Dell KACE, Microsoft SCCM, …
Knowledge of the following is a plus:
Microsoft Active Directory
Cisco LAN, Cisco WLAN
Microsoft Windows Server 2012, Trend Micro OfficeScan
Microsoft Office 365, Symantec Backup Exec
- เปิดรับสมัครถึง: 28 Jul 2016
- Work Routine: จันทร์ - ศุกร์
- งาน IT & เครือข่าย
- อายุ: 25-35 ปีอื่นๆ
- ประสบการณ์: 2 ปี
- Microsofe Office (Basic)